I have been using the Airtel broadband connection in Bangalore since May 2012. In the month of March, 2013 I shifted my house to a different locality and called the Airtel customer care to transfer the Airtel Broadband connection to my new home. The executive told me that they will do the feasibility check at my new home and move the connection. However, after two days they informed me that there is no port available for new connection at my new location. So I told them to disconnect the service.
After this I went out of station and when I came back they still kept on sending me bills. This continued for two months. And once again I called their customer care and told them that I had already put in the request for cancellation two months back. And this time they disconnected it but asked me to pay for the two months. I told them that I have not been using the connection since the first time I asked them to disconnect the service. I told them to check the broadband usage and they agreed that there is no usage during the last two months.
Come June-August 2013, I started getting several calls again for the payment of two months i.e Rs ~2733.81 Once again I had to explained them my case from day one and finally after writing several emails to email@example.com I got an email from Ujjal Bora, airtel presence (airtel customer service team) asking me to pay Rs. 557.47. I choose not to pay as I had never use their connection and this is confirmed by Airtel customer service by checking my usage during the disputed period.
Now, today 5th Oct 2013 I got a call from a lady name Tripthi claiming to be a lawyer from Delhi and asking me to pay the money instantly or she will go ahead and issue a summon. Even after my consistently asking why Delhi court and not in Bangalore court as my connection was in Bangalore she refused to answer me. I ask the case number and details regarding the case she again didn’t provide me any specifics. She even refuse to send me SMS related to case saying she is not authorize to send SMS! All she kept saying is pay the money or you will be ask to appear before Delhi court.
Just to verify if she is what she is claiming to be I asked where I need to pay the amount she within 2 minutes gave me all the Airtel Store addresses in Bangalore and kept on calling me every 30 minutes to check on the payment. She also insisted to use my credit or debit card for the payment and not to pay in cash.
I have till now not paid the amount as I believe this is just fake caller from Airtel or their vendor to extort money from their customer. I explored online for similar issue and found lot of people getting such calls from Airtel claiming to be lawyer from Delhi Court. One such instance is here http://annkur.com/2012/05/audio-the-police-officer-on-behalf-of-airtel-fir-threats-etc/. Here this person even recorded the conversation with so called lawyer and police officer.
I just want to be inform people to be careful of Airtel before availing their service. Please do share this with your friends and family. I am surely going to share this on people on facebook, twitter and other social media.