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Process Consultant ITIL Job opening
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Process Consultant (ITIL framework) with 3-5 years of experience at Mumbai
 
Roles and Responsibilities 
Skills Required:


- Person would be responsible for:


- Defining, deploying and implementing processes aligned to ITIL framework


- Ensuring that  all the processes are institutionalized


- Conducting periodic Compliance audits /assessments against defined processes and various quality models viz ITIL, ISO 20K


- Reporting, ensuring and facilitating closure of all non-compliances by driving/initiating corrective actions


- Performing Metrics/KPI data collection related to the processes deployed, drive analysis and improvements based on them


- Would also be required to Escalate Process and Delivery compliance issues to the team, senior managers on periodic basis


- Conversant with IT Application support related domain


- ITIL V3 Foundation Level Certified


- Conversant with Incident management tools viz SM7,HP Open view, Peregrine


- Conversant with software engineering practices


- Exposure as Project Quality Lead is preferred


 Location: Mumbai


Experience: 3-5 years


Primary Skills 
Process Writing 


Location 
Mumbai


Email at jasleen21@yahoo.com

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